At Travo, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and associated services. By using Travo’s services, you agree to this Privacy Policy, including any amendments made in the future.

1.Information Collection and Use

We collect personal information from individuals seeking study abroad or travel abroad services. This information is collected through various channels, including online forms, telephonic conversations, and in-person meetings. The purpose of collecting this information is to better understand and meet your needs, ensuring a seamless service experience.

Personal Information Collected:

• Name
• Contact details (email, phone number, address)
• Academic credentials
• Financial documents (as required for visa or admission processes)
• Travel-related information

Usage of Information:

The collected data is used to:

• Provide personalized services
• Fulfill visa and travel application requirements
• Communicate updates regarding your application
• Comply with legal or regulatory obligations

2. Data Protection and Confidentiality

Travo operates under a comprehensive data protection policy to safeguard your personal information at all levels.

• Confidentiality: Your personal information will not be sold, rented, or leased to third parties under any circumstances.
• Third-Party Sharing:Information will only be shared with third parties required for the application process, such as government bodies, visa processing agencies, and other relevant entities.
• Payment Details:All credit/debit card details and payment information are processed by our payment agent and are not stored by us.

Refund Policy

By using our services, you acknowledge and agree to the terms of our refund policy:

• Non-Refundable Services: Once you have signed an agreement with Travo, no refunds will be provided, irrespective of the stage of the process, as services and documentation have already been initiated in good faith.
• Reasons for Refund Denial:
  • Client’s withdrawal from the process at any stage
  • Ineligibility due to medical conditions or criminal records
  • Failure to meet English proficiency requirements
  • Non-submission of required documents within the stipulated time
  • Misrepresentation or fraudulent information provided by the client
  • Changes in immigration laws or regulations that retroactively affect the client’s application
• Special Considerations:Refunds may be issued only under special circumstances at the sole discretion of Travo’s legal team. If approved, refunds will be processed within 90 working days.

4. Client Responsibilities

By engaging with Travo’s services, you agree to:

• Provide accurate and truthful information
• Submit all required documents within the stipulated time
• Cooperate with our team throughout the application process

Travo is not responsible for outcomes negatively impacted by the following:

• Failure to disclose necessary information
• Misrepresentation or fraudulent documents
• Non-compliance with application requirements

5. Amendments to the Privacy Policy

Travo reserves the right to update or modify this Privacy Policy at any time without prior notice. Continued use of our services constitutes acceptance of these changes.